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Terms and Conditions

Who we are

These are the terms and conditions of use for BlackHorse Removalists ABN 14602111633.

We are a limited company, registered in Australia . Our registered company number is.

These terms are important as they explain some key things about the Website, the services offered through the Website and our role in providing those services. These terms form a legally binding contract between you and us, and govern your use of the Website.
We do sometimes update these terms so you should return to this page and read through it again from time to time.

Description of our services

We provide you with an independent platform that enables you to: (i) specify your removal requirements and obtain quotes for removal services from a number of removal companies (Member Companies); (ii) book a removal job with the Member Company whose quote you select; and (iii) order home surveys for removal jobs from Member Companies; (together the Services).

Who may use the services

To use the Website and the Services you must be at least 18 years of age and resident in the Australia.

Your use of the Website

Your use of the Website will be subject to these terms and conditions, and by using the Website you agree to be bound by them. Any removal services you order from the Website will be supplied subject to the details set out on your move plan and the removal terms and conditions of the relevant Member Company providing the removal services. Your Move Plan and the Member Company’s terms and conditions will be made available to you before you book removal services through the Website, and you should read them carefully before accepting a booking.
Removal quotes generated by our system are based on the information that you provide to us via the Website. It is your responsibility to ensure that you provide us with complete, accurate and up-to-date information regarding your removal requirements when you request a quote for removal services (for example in relation to the volume and nature of the items that you require moving, the removal dates, the removal locations and the type of access to your property).
If you change any details after requesting quotes via the Website, please do so by logging into your account on the site, and make the relevant changes.
If you need to change any of the details of a removal job after making a booking, you will need to contact the Member Company, as it may affect the agreed price of your removal job or the Member Company’s ability to perform the removal job. The Member Company’s terms and conditions will apply in the event that you wish to make any changes following a booking.

Move Plan

If you book a removal job via the Website, the Move Plan will set out the terms and conditions for that removal job, including the details of your removal job and the Member Company’s removal terms and conditions.
Once you accept the Move Plan it will be legally binding on you, so you should read the Move Plan carefully (including the Member Company’s removal terms and conditions) before booking the removal job.

What is our role?

Each booking for a removal job is a legally binding contract between you and the Member Company. We are not a party to any contract between you and a Member Company for the performance of any removal job or any other service provided by that Member Company.
Our role is limited to acting as agent for each Member Company to:

  • supply quotes for removal services to you via the Website;
  • conclude binding agreements between you and the Member Company that you select to perform a removal job; and
  • receive the deposit for each removal job and any other fees you pay for services through the Website.

If you accept a Member Company’s quote following a home survey requested through the Website, the Member Company will enter into a contract for removal services with you directly.
We will not act as the Member Company’s agent in respect of those contracts and fees payable under such contracts will be payable directly to the Member Company.

Our liability to you

As we are not a party to any contract between you and a Member Company for the performance of any removal job or any other service provided by that Member Company, we will not be responsible or liable to you in relation to that removal job or service.
Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under the law, be limited or excluded. Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.


Any disputes in relation to any removal jobs, home surveys or dealings with Member Companies should be raised and resolved directly with the relevant Member Company.
If you have a dispute with any users (including Member Companies) in relation to the Website or the Services, you agree to release us from all claims, demands and damages of every nature, known and unknown, arising out of or in any way connected with such dispute.

Access to the Website

It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the Website and is compatible with the Website.
We may, from time to time, restrict access to certain features, parts or content of the Website, or the entire Website, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Website. There may be times when certain features, parts or content of the Website, or the entire Website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Website, or any features, parts or content of the Website.


As a condition to using the website or the Services, you must register for and open an account with us. In doing so, please make sure that all of the details that you give us are accurate and complete, and are thereafter kept up-to-date. You must be at least 18 years of age to register with us.
You will be asked to agree to these terms and conditions as part of the registration process.
You will have the opportunity to identify and correct input errors prior to registering as a user / Customer / Member Company by logging into your account via the ‘login’ link on our website.
Once you have registered with us and have a log-on ID (including a username and password or other identifier), please do not give this information to anyone else or allow anyone else to use it.
Unless you have notified us that something has happened to cause a risk of unauthorised use of your ID, then any activities that occur under your ID will be treated as if they were carried out by you.
Please notify us immediately via our website if anyone else has become aware of your ID in circumstances in which there is a risk of misuse or if you have any reason to believe that there is any other risk of any unauthorised use of your account.

We may disable any log-on ID at any time if, in our opinion:

you have not complied with any of these terms;
any details you provide for the purposes of registering as a user are or may be false; or
there is any other risk to the security or integrity of our website or the Services.

What are you allowed to do

You may only use the Website in accordance with these terms and conditions. You may retrieve and display content from the Website on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Website and, where they apply, will be displayed before you access the relevant features, parts or content.

What you are not allowed to do

Except to the extent expressly set out in these terms and conditions, you are not allowed to:

  • store pages of the Website on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the pages of the Website;
  • remove or change any content of the Website or attempt to circumvent security or interfere with the proper working of the Website or the servers on which it is hosted; or
  • create links to the Website from any other website, without our prior written consent

You must only use the Website and anything available from the Website for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

Payment, reversals and charge backs

Once you have selected your preferred Member Company and corresponding quote, your price will be locked in. Your MovePrice is subject to these terms and conditions.

by end of the move you -and you wish to pay by debit/credit you authorise Black Horse removalist to to retain or collect its fees.

In circumstances where you file a claim or a Charg eback through your debit or credit card issuing bank or credit card company, or if you are successful in the reversal of the payment, you hereby authorise your bank or credit card company to allow black horse Removalist Limited to retain or collect its fees.
In the context of these terms and conditions, “Charge back” means the reversal of the payment of our fee from our bank account by your debit and / or credit issuing bank or debit and / or credit company, including (but not limited to) in a situation where the customer has expressly requested the invalidation of the payment of our fee.

Cancellations, postponements

If you cancel your job, you will be charged a cancellation fee according to how much notice is given
Working Days refer to a normal working week of Monday to Friday and excludes weekends and Public Holidays.
If you cancel your job more than ten (10) Working Days before your job was scheduled to start, you will be refunded the full amount paid towards your job. This includes both our 13% fee, and any amount paid to your chosen Member Company in respect of the balance of the Move Price.


All charges We quote You, or which We are otherwise entitled to charge You, are GST exclusive unless otherwise stated. If GST is payable on any supply made in accordance with these terms and conditions, You will be required to pay Us an additional amount equal to the GST payable.

Review, rating data and feedback

Once your removal job has been completed, we may ask for your feedback in relation to your experience of using the Website and / or your experience of using your chosen Member Company.
By submitting content to this Website by electronic mail, postings on this website or otherwise, including any reviews, ratings, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant BlackHorse removalist Limited and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission.
You acknowledge that BlackHorse removalist Limited may choose to provide attribution of your comments or reviews at our discretion. You further grant BlackHorse removalist Limited the right to pursue at law any person or entity that violates your or BlackHorse removalist Limited’s rights in the Submissions by a breach of these terms and conditions. You acknowledge and agree that Submissions are non-confidential and non-proprietary.

Breaches of these terms of use

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to the website;

(c) permanently prohibit you from accessing the website;

(d) block computers using your IP address from accessing the website;

(e) contact your internet services provider and request that they block your access to the website;

(f) bring court proceedings against you for breach of contract or otherwise;

(g) delete and/or edit any or all of your user content; and/or

(h) suspend and/or delete your account with the website.

Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

We may change the format and content of the Website from time to time. You agree that your use of the Website is on an ‘as is’ and ‘as available’ basis and at your sole risk.
Whilst we try to make sure that all information contained on the Website (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.
Except to the extent that the Member Companies’ removal terms and conditions apply, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Website and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Website, the Services or relying on any of the Website content.
We cannot and do not guarantee that any content of the Website will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

our personal information

Use of your personal information submitted via the Website is governed by our privacy policy.


From time to time we may run competitions, prize draws and/or other promotions on our Website. These will be subject to separate terms and conditions that we will make available to you where appropriate.

External Links

The Website may, from time to time, include links to external Websites. We have included links to these Websites to provide you with access to information and services that you may find useful or interesting. We are not responsible for the content of these Websites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external Websites does not imply any endorsement of or association with their operators.


These terms and conditions shall be governed by law, and you agree that any dispute between us regarding them or the Website will only be dealt with by the courts, provided that, Nothing will prevent us from bringing proceedings to protect our intellectual property rights before any competent court.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent – providing where you contract with us as a consumer that such action will not reduce your rights under these terms and conditions.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If any part of these terms is unenforceable for any reason then it will be removed and the remaining terms will survive.

Contacting us

If you have any questions about these terms and conditions or experience any problems concerning the Website, please contact us:

via the web site